Delivery Information
Standard Delivery £4.95 ( 4 to 5 working days)
Please note: we will make every effort to get your items delivered as quickly as possible. Due to royal mail strikes couriers will no longer guarantee next day delivery. We will not take responsibility for delayed deliveries and will not offer any refund or compensation.
Pre order items and bespoke items
Pre ordered and bespoke items can take anything up to 1 to 2 months for delivery depending on items. Please order well in advance to avoid disappointment.
Safe place.
If you opt to have your item delivered to a safe place. please be advised we can not be responsible if delivery goes astray once delivered to your safe place.
Different address
If you have your order sent to a different address from invoice or a place of work we can not be responsible if an unknown person signs for delivery and delivery goes astray.
Please note: Any items that are returned to us due to failure to collect will be charged a return delivery fee.
RETURNS POLICEY
Love and care goes into every Bows of Blue item, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 14 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
You can make a return by printing off and filling in the Online returns form and returning it with the goods, items that are returned must be in perfect condition as when first received and odour free, with all swing tags still attached, we reserve the right at our discretion to reject returns if we feel they do not meet the above. Please ensure your order number is written on the front of your parcel. We cannot except returns after the 28 days cancellation period.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We aim to process your return within 10 working days from receipt, your bank take a further 3-5 days to process the funds back to your account. Please note we cannot confirm receipt of items during processing; please track your delivery for piece of mind that it has got to us safely. You will receive an email once we have processed it.
Please return all items to:
Bows of Blue, 1 Lake View, Ongar, Essex, CM14 5AY