The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Bows of Blue is sub trading company of Puffy LTD registered company in England & Wales, registration no. 12001903, registration address 1 Lake View, Moreton, Ongar, Essex, England, CM5 0GQ By visiting www.bowsofblue.co.uk, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. Please read the Terms and Conditions carefully before placing any orders on Bowsofblue.co.uk.
If you want to ask us anything about these terms and conditions, or have any comments or complaints on or about our website, please email us at info@bowsofblue.co.uk
Cookie policy
Privicey Policy
Ownership of rights
All rights, including copyright, in this website are owned by puffy ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Puffy ltd. You may not modify, distribute or re-post something on this website for any purpose.
Age of Innocence Limited shall have no liability for unavailability of the site. Puffy ltd reserves the right to make changes to the website at any time without notice.
We are not responsible for links
Bows of Blue do not accept any liability for any website not under our control, which may act as a portal to our site or be connected by a link with our site or that we connect by a link to.
Provision
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be excluded and shall not affect the validity and enforceability of the remaining terms and conditions.
YOUR PERSONAL DETAILS
Bows of Blue. has a ‘privacy statement’ for all clients. All personal details that you give us are securely stored. We do not supply or sell customers details to any outside organisation outside of our group of companies. We will endeavour to take all reasonable care, in so far as it is possible to do so, to keep all details of your order, your data and your payment secure, but, in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures or is able to procure (by any means) unauthorised access to any of data that you provide when accessing our website or placing a order with us.
USE OF OUR SITE
10.1 To the fullest extent permitted at law, Bows of Blue is providing this site and its contents on an “as is” basis and makes no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website or the information, content, materials or products included in this site including, without limitation, warranties of merchant ability, satisfactory quality and fitness for a particular purpose.
10.2 Except as specifically stated on this site, to the fullest extent permitted at law, neither Bows of Blue nor any of its affiliates, employees or other representatives will be liable for damages arising out of or in connection with the use of it or the information, content, materials or products included on it. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Bows of Blue does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Bows of Blue its affiliates, employees or other representatives.
PRIVACY POLICY
Bows of Blue uses the information from our customers to improve our online service for you. We respect your privacy and we take it very seriously. Please find below further information regarding our privacy policy.
WHAT DO WE COLLECT AND HOW DO WE USE THIS INFORMATION?
Information is collected when you make an enquiry and it includes some related personal details including your name, e-mail address, telephone number and booking details.
This enables us to respond quickly to your enquiries, as well as developing and improving our site in order to provide a better service. This is also the case with information we collect relating to the way visitors use our site e.g. pages viewed, time of visit etc.
We may also use the information to inform you of any special offers, discounts and other information that we feel our customers will find useful.
However, should you not wish to receive this information please e-mail us at info@bowsofblue.co.uk
SECURITY OF INFORMATION
We do not share the information we collect with any other organisations.
CONSENT
By using our website you therefore consent to the collection and use of your personal information by Bows of Blue as detailed in this privacy policy.
SUMMARY
We are thus firmly committed to protecting your privacy. For any further details about our privacy policy please e-mail us at info@bowsofblue.co.uk
Please note we reserve the right to change this Privacy Policy without any changes being posted onto this page.
Terms of Use
These Terms of Use, and any documents referred to herein, set out the terms and conditions on which you are permitted to use our website, www.bowsofblue.co.uk (our website). By using our website, you agree to be bound by, and to comply with, these Terms of Use.
These Terms of Use are effective from 1st March 2020.
Please read these Terms of Use carefully. We recommend that you print off a copy of these Terms of Use for your records, as well as any future versions of them, as we may update them from time to time.
If for any reason whatsoever you do not agree to these Terms of Use or do not wish to be bound by them, you must not access or use our website.
PROMOTIONAL CODES T&C’s
All our promotional codes are valid for a limit period of time. Codes are limited to one per person, per order and not valid with other promotional offers.
Please note: No code will be valid to use in conjunction with other Bows of Blue offers.
RETURNS POLICEY
Love and care goes into every Bows of Blue item, however, if you are unsatisfied with your purchase or wish to exchange, we are happy to offer a full refund or exchange within 14 days of receiving your item. If 28 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
You can make a return by printing off and filling in the Online returns form and returning it with the goods, items that are returned must be in perfect condition as when first recieved and odour free, with all swing tags still attached, we reserve the right at our discretion to reject returns if we feel they do not meet the above. Please ensure your order number is written on the front of your parcel. We can not except returns after the 28 days cancellation period.
Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We aim to process your return within 10 working days from receipt, your bank take a further 3-5 days to process the funds back to your account. Please note we cannot confirm receipt of items during processing, please track your delivery for piece of mind that it has got to us safely. You will receive an email once it has been processed by us.
Please return all items to:
Bows of Blue, 1 Lake View, Ongar, Essex, CM14 5AY
PLEASE WRITE YOUR NAME AND ADRESS ON THE BACK OF RETURN PARCELL
You are responsible for the safe and timely return of your items to us, including any postage costs, insurance, Customs & Duty charges for international returns, etc. We do not take responsibility for any additional charges, loss or delays in this process.
Ensure your receipt is kept and sufficient insurance cover is purchased, in the event of the parcel being lost it is your responsibility to claim on your parcel insurance.
If you wish to exchange a product to save disappointment we advise that you send the goods back for a refund WITHIN 14 DAYS using the Online returns form and order the new product through our website. Items sell quickly and we cannot hold items or guarantee their availability whilst your return is processed.
Sale goods can be returned within 14 days provided that the goods are returned in the same condition as when first received, which is at our discretion, with all swing tags still attached.
Bespoke and Personalised Garments
Our Bespoke and Personalised garments are handmade and hand embroided with your child’s specific size and design and are therefore not refundable or exchangeable.
Several types of goods are exempt from being returned. Non-returnable items include:
- Gift Cards/E-Gift Cards
- Socks & Tights
- Face Masks
- Hair Accessories
- Bespoke Items